Cancellation Prior to Shipment

If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at account@nkhsolution.com.

Once the cancellation request is received, a full refund will be initiated. We would advise submitting a cancellation request within 12 hours upon your order submission to ensure cancellation prior to goods shipment.

Return Policy Eligibility

The following are the policies to be eligible for return requests after shipment/receipt of goods:

• All goods sold are non-refundable except for:
  • Failed Delivery
  • Wrong Delivery
  • Damaged good during delivery
• Only items that have been purchased directly from NKH SOLUTION SDN BHD Online Store can be eligible for a return.
• Any NKH SOLUTION SDN BHD Online Store product purchased through other retailers is not eligible for this policy and must follow the respective retailers' returns and refunds policy.

Eligibility Conditions for Returns

Goods are eligible for a return if the following apply:

Incorrect Items

• The item is not the item you ordered
• Wrong size or the colour is different from what is indicated on the order summary
• Missing items inside the packaging

Damaged Items

• The item is found to be damaged upon receipt
• Items has been tampered/refurbished or modified

Return Requirements

Returned items must meet the following requirements:

• The item must be shipped back to us within 7 working days upon receipt (as proved by the postal or courier receipt)
• You have proof of purchase (order invoice number and receipt)
• Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner
• Item must be returned in the original box (or at least, suitable packaging) to protect the product from damage during return delivery

Refund Process

Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfil our return policy, the full refund will be initiated.

The method of refund will be processed depending on your original payment method:

• For Online Bank Transfer: Full refunds will be credited into your bank account via online bank transfer, which should be posted within 3–5 working days.
• For Credit Card refunds: Refunds will be sent to the card-issuing bank. Kindly contact your card-issuing bank regarding the duration of the credit refund.

Contact Information

For cancellation requests, return inquiries, or any questions regarding our cancellation and refund policy, please contact us: